Agent Terms and Conditions


Variations to conditions may only be made by prior written arrangement with the Century 21 Conolly Hay Group.

Deposit of 50% of tariff within 7 days of booking, non-refundable and is required to secure your booking. Payment of the rental deposit constitutes the clients acceptance of these House Rules for Guests and Visitors – Terms & Conditions

Balance of the rental amount must be received in full, 30 days prior to occupancy. If not the booking agent has the right to cancel the booking and attempt to re-let it.

Cancellation: If the guest cancels the booking and three months (90 days) notice is given, the deposit will be refunded less an administration fee of $200.00. If the guest cancels a booking with less than 3 months (89 days) notice, the deposit will not be refunded unless the property is re-let for the entirety of the cancelled booking. In this case the administration fee of $200.00 will be retained. If a guest wishes to reduce the period of the booking NO REFUND of unused tariff will be considered. These conditions may vary upon consultation with the property owner. TRAVEL INSURANCE IS HIGHLY RECOMMENDED

Cancellation by Agent: If circumstances beyond the control of Century 21 Conolly Hay Group affect this reservation (including owner advising property unavailable, sale of property, flood, fire, act of God, war or threat of war, physical unrest, riots, civil disturbances, terrorist activities (threatened or actual), strikes, port or airport closure, technical problems with transport, alteration or cancellation of scheduled travel services) then Century 21 Conolly Hay Group may, at its discretion, cancel this reservation and offer either:-
(a) alternate accommodation; or
(b) a proportional refund of monies paid by the Guest.

Credit Card Details/Security Bond: All guests are required to provide a security bond. Details of a current credit/debit card will be taken at time of final payment or at check in. The Bond provides security for the property in the event of damages, breakages, excessive cleaning as determined by our Cleaner, loss or theft. Please read this: If upon inspection of the property at time of departure we find damage, theft, loss or excessive cleaning is required, the cost will be charged to your credit card. By accepting keys and giving us credit card details you accept these Terms and Conditions.

General Requirements: Guests and Visitors must comply with all House Rules, By-Laws and instructions from the manager and security services during their stay; and Guests must notify the Manager of any disputes or complaints from neighbours as soon as is practicable.

Care of the Premises: Disturbance to neighbours, including excessive noise, is prohibited and may also result in termination of rental and additional charges. Please respect your neighbours at all time. Guests and visitors should maintain noise to a reasonable level especially between 10pm and 8am and must abide by any noise abatement or other orders issued by police or other regulatory authority. Guests and visitors must not engage in anti-social behaviour and must minimise their impact upon the residential amenity of neighbours and local community.

Keys/Remote Controls: Guests are responsible for any loss or damage to keys and remote controls whether accidental or otherwise. Guests will be charged for the repair or replacement of any such loss or damage at the discretion of Century 21 Conolly Hay Group. If any guest keys are lost or misplaced, ALL locks for that property must be changed by a locksmith at a cost [in the vicinity of $150 to $800] to the holiday guest. All guests are to maintain the security of the property at all times.

Keys and Departure: Keys must be returned to our office or a retrieval fee will be charged. If you are checking out Monday thru Friday please drop the keys into our office at 3/18 Duke Street, Sunshine Beach. If you are checking out on a Saturday or Sunday or need to leave earlier than our office is open, the key may be returned/collected from the safe located at our office at 3/18 Duke Street, Sunshine Beach. – the safe is on the front landing.
Safe details provided on full payment.

We ask that you check out by 10am unless otherwise pre-arranged with our office, to allow time to prepare the property for incoming guests. Please leave the property in a similar state to its condition on arrival. The earliest arrival time is 2pm.

To maintain a good standard for our guests we require certain conditions to be complied with. We appreciate most will respect our properties but the occasional abuse requires that we state the following conditions:

Number of Guests should not exceed the number stated on the Booking Confirmation or subsequently agreed in writing. Fees will apply for excess guests not agreed in advance. Guests will be held fully responsible for the actions of their visitors.

Parties and Functions are strictly prohibited: The Property is not a “party house” and any such activities are strictly prohibited. Use contrary to this may result in termination of rental and additional charges.

Use of the Property: The Property is a residential dwelling within the Noosa community. The Property is to be used strictly as a residential dwelling for residential purposes by the Guest(s) and the number of occupants nominated on the Guest Registration Form. The Property is not to be used for any other purpose or by any greater number of occupants. The use of the Property for a function, a party or other like gathering is STRICTLY PROHIBITED. If you use the Property for a function, a party or other like gathering or other than as a residential dwelling for residential purposes:-
(a) your reservation of the Property will be terminated;
(b) the Guest(s) and other occupants of the Property will be removed from it;
(c) the Guest(s) agrees to pay an additional Tariff of $4,400 (incl GST) and authorise C21Noosa to debit that additional Tariff to the credit card(s) provided

Parking: Guests and Visitors are to use the garage/carport/driveway where appropriate, please do not park in front of neighbour access ways.

Garbage and Recycling: Guests and visitors are to dispose of garbage and recycling in the wheelie bins provided at the property. Please do not leave excess rubbish in public or common areas.

Security and Personal Property: Where an alarm is installed at your holiday home, please use this whenever you are absent from the Property. Please also close all windows and doors to main security to prevent rain and water damage. No responsibility is taken by the Agent or the Owner for Tenants/Guests personal property.

Linen will be supplied at most holiday properties unless stipulated otherwise. Please make sure you read the website information carefully or ask our office at time of booking to ensure the supply of linen or not at the property you are staying at. Beach Towels are not provided.

Swimming Pools/Spas: The swimming pool/spa must not be used between the hours of 10.00pm and 7.00am. No glassware is permitted in the pool/spa.

Pets are not allowed on the property unless you have received prior approval by Century 21 Conolly Hay Group and the owner of the property. Any pets found on the property will incur additional cleaning charges and guests may be asked to vacate the premises.

BBQ (if one at property): If there is a barbecue on the premises, we request that you please clean the barbecue after use. If the cleaner needs to clean down the barbecue after check out, there may be an additional charge to your credit card.

Smoking: Smoking is NOT permitted indoors.

Damages and Breakages: Must be reported to the Holiday Manager.

Furniture: Please do not move furniture in the property. If furniture is moved and any damage has been caused by the moving of furniture, the cost of repairs and moving to original position will be charged to your credit card upon check out. Costs incurred to remove any markings made on soft furnishings will be at the tenants cost and will be charged to your credit card upon inspection.

Office Hours: Century 21 Conolly Hay Group’s operating hours are Monday-Friday 8.30am – 5pm.
Our office will be closed outside of these hours. Our office number is 5447 2451.

Emergency Contact: Outside of these hours should an emergency arise, please contact:
Sacha 0447 639 516 or David Conolly on 0438 259 956 or Mike Hay on 0417 624 059.
Please do not contact our office unless it is an emergency, as you may be charged.

Compliance: Breach of these House Rules is a breach of the Terms and Conditions. The Owner and Manager reserve the right to terminate permission to occupy and to evict from the Property, Guests or Visitors who refuse to follow these House Rules or who cause a nuisance.

Please acquaint yourself with the Holiday Terms & Conditions as receipt of deposit is acknowledgment of these conditions