CENTURY 21 CONOLLY HAY GROUP HOLIDAYS – TERMS AND CONDITIONS
CHECK OUT TIME: 10.00 AM - KEYS MUST BE RETURNED TO OUR SUNSHINE BEACH OFFICE UPON CHECK OUT
Variations to conditions may only be made by prior written arrangement with the Century 21 Conolly Hay Group.
Deposit: A deposit of 50% of total rent plus $50 booking fee is due within 7 days of booking, non-refundable and is required to secure your booking. Payment of the rental deposit constitutes the clients acceptance of the Terms & Conditions.
Balance: Final payment of the total tariff is due 30 days prior to arrival. If the booking is made within 30 days of arrival, full payment will be required at the time of booking. If not the booking agent has the right to cancel the booking and attempt to re-let it.
Credit Card Details/Security Bond: All guests are required to provide a security bond. Details of a current credit card will be taken at time of final payment or at check in. The Bond provides security for the property in the event of damages, breakages, excessive cleaning and loss or theft, as determined by our Cleaner and or a member of Century 21 staff.
Please read this: If upon inspection of the property at time of departure we find damage, theft, loss or excessive cleaning is required, the cost will be charged to your credit card. By accepting keys and giving us credit card details you accept these Terms and Conditions.
Cancellation: If the guest cancels the booking and three months (90 days) notice is given, the deposit will be refunded less an administration fee of $200.00, plus the $50 booking fee, total $250. If the guest cancels a booking with less than 3 months (89 days) notice, the deposit will not be refunded unless the property is re-let for the entirety of the cancelled booking. In this case the total fee of $250.00 will be retained. If a guest wishes to reduce the period of the booking NO REFUND of unused tariff will be considered. These conditions may vary upon consultation with the property owner. TRAVEL INSURANCE IS HIGHLY RECOMMENDED
Pre Authorisation Bond – Advised Properties Only: - will be processed as a pre-authorisation on the guest’s nominated VISA or MASTERCARD (we do not accept bank transfers or cash for bond payments unless by special arrangement). The funds will be frozen by the guest’s issuing bank for a period of 7-10 working days and will be automatically released as long as there are no issues. Once released, the funds will become available on the guest’s card again, and there will be no transaction documented on the credit card statement. Bond deductions are rare, however when they occur, Century 21 Holidays Noosa will advise the guest of details of any charges and these will be forwarded by email. Considerable administration is required and a $55 fee will apply.
Cancellation by Agent: If circumstances beyond the control of Century 21 Conolly Hay Group affect this reservation (including owner advising property unavailable, sale of property, flood, fire, act of God, war or threat of war, physical unrest, riots, civil disturbances, terrorist activities (threatened or actual), strikes, port or airport closure, technical problems with transport, alteration or cancellation of scheduled travel services) then Century 21 Conolly Hay Group may, at its discretion, cancel this reservation and offer either:-
(a) alternate accommodation; or
(b) a full refund of monies paid by the Guest less any card facility or processing fees, or administartion fee $250 that may be applicable
TRAVEL INSURANCE IS HIGHLY RECOMMENDED
Credit Card Details/Security Bond: By accepting keys and giving us credit card details you accept these Terms and Conditions.
General Requirements: Guests and Visitors must comply with all House Rules, By-Laws and instructions from the manager and security services during their stay; and Guests must notify the Manager of any disputes or complaints from neighbours as soon as is practicable.
Care of the Premises: Disturbance to neighbours, including excessive noise, is prohibited and may also result in termination of rental and additional charges. Please respect your neighbours at all time. Guests and visitors should maintain noise to a reasonable level especially between 10pm and 8am and must abide by any noise abatement or other orders issued by police or other regulatory authority. Guests and visitors must not engage in anti-social behaviour and must minimise their impact upon the residential amenity of neighbours and local community.
Cleaning: This holiday property is a smoke free dwelling and must be kept clean and tidy and free of litter (including cigarette butts) at all times. The Property must be left clean and tidy at the end of this reservation. Any extra charges incurred to clean the Property when it is not left clean and tidy or to repair damage to or reinstate the Property, will be charged to the credit card(s) provided by way of security.
Keys/Remote Controls: Guests are responsible for any loss or damage to keys and remote controls whether accidental or otherwise. Guests will be charged for the repair or replacement of any such loss or damage at the discretion of Century 21 Conolly Hay Group. If any guest keys are lost or misplaced, ALL locks for that property must be changed by a locksmith at a cost [in the vicinity of $150 to $800] to the holiday guest. All guests are to maintain the security of the property at all times.
Keys and Departure: Keys must be returned to our office on departure by 10am or a retrieval fee may be charged. If you are checking out Monday thru Saturday please drop the keys into our office at 3/18 Duke Street, Sunshine Beach. If you are checking out on a Sunday or after hours or need to leave earlier than our office is open, the key may be returned/collected from the safe located at our office at 3/18 Duke Street, Sunshine Beach. – the safe is on the front landing. Safe details provided on full payment.
Departure of property: Please make sure the property is securely locked, all windows and doors closed and locked, air conditioning, lights and fans turned off.
We ask that you check out by 10am unless otherwise pre-arranged with our office, to allow time to prepare the property for incoming guests. Please leave the property in a similar state to its condition on arrival. The earliest arrival time is 2pm.
To maintain a good standard for our guests we require certain conditions to be complied with. We appreciate most will respect our properties but the occasional abuse requires that we state the following conditions:
Use of the Property: The Property is a residential dwelling within the Noosa community. The Property is to be used strictly as a residential dwelling for residential purposes by the Guest(s) and the number of occupants nominated on the Guest Registration Form. The Property is not to be used for any other purpose or by any greater number of occupants. The use of the Property for a function, a party or other like gathering is STRICTLY PROHIBITED. If you use the Property for a function, a party or other like gathering or other than as a residential dwelling for residential purposes:-
(a) your reservation of the Property will be terminated immediately;
(b) the Guest(s) and other occupants of the Property will be removed from it;
(c) the Guest(s) agrees to pay an additional Tariff of $4,400 (incl GST) and authorise C21Noosa to debit that additional Tariff to the credit card(s) provided
Number of Guests should not exceed the number stated on the Booking Confirmation or subsequently agreed in writing. Fees will apply for excess guests not agreed in advance. Guests will be held fully responsible for the actions of their visitors.
Parties and Functions are strictly prohibited: The Property is not a “party house” or available for any functions and any such activities are strictly prohibited. Use contrary to this may result in termination of rental immediately and additional charges may apply as outlined above.
Parking: Guests and Visitors are to use the garage/carport/driveway where appropriate, please do not park in front of neighbour access ways.
Garbage and Recycling: Guests and visitors are to dispose of garbage and recycling in the wheelie bins provided at the property. Please do not leave excess rubbish in public or common areas.
Security and Personal Property: For security purposes, please close or lock all windows, withdraw any outdoor blinds/awnings where retractable and lock doors when leaving the premises unattended to prevent rain and water damage during any unforeseen storm or unwanted guests entering the property. The weather conditions can change very quickly on the coast so your attention to this request would be appreciated. No responsibility is taken by the Agent or the Owner for Tenants/Guests personal property.
Linen will be supplied at most holiday properties unless stipulated otherwise. Please make sure you read the website information carefully or ask our office at time of booking to ensure the supply of linen or not at the property you are staying at. Beach Towels are not provided. If linen is provided it includes bath towels (one per person). If you require additional linen or towels or services, please advise us before you check in, and these can be provided at your cost. Additional items are not provided. A small selection of travel size toiletries is provided.
Swimming Pools/Spas: The swimming pool/spa must not be used between the hours of 10.00pm and 7.00am. No glassware is permitted in the pool/spa. If glass is smashed, accidental or otherwise, into the swimming pool or spa the cost to drain, clean and refill the swimming pool or spa will be at the direct cost to the guest.
Pets are not allowed on the property unless you have received prior approval by Century 21 Conolly Hay Group and the owner of the property. All guests must sign the Pet Bond Form and return this form to our office before arrival. If Century 21 Holidays are not advised of bringing a pet, any pets found on the property will incur $200 additional cleaning charges and guests may be asked to vacate the premises.
BBQ (if one at property): If there is a barbecue on the premises, we request that you please clean the barbecue after use. If the cleaner needs to clean down the barbecue after check out, there will be an additional charge to your credit card. While we endeavour to check gas bottles prior to your arrival, occasionally this can be missed. If the gas bottle is empty on your arrival or during your stay, please let us know and we will have this filled asap.
Smoking: Smoking is NOT permitted indoors.
Damages and Breakages: Must be reported to the Holiday Manager during your stay. Damage or breakage to property caused by the guest will be deducted from their credit card.
Furniture: Please do not move furniture in the property. If furniture is moved and any damage has been caused by the moving of furniture, the cost of repairs and moving to original position will be charged to your credit card upon check out. Costs incurred to remove any markings made on soft furnishings will be at the tenants cost and will be charged to your credit card upon inspection.
Compliance: Breach of these House Rules is a breach of the Terms and Conditions. The Owner and Century 21 Conolly Hay Group reserve the right to terminate permission to occupy and to evict from the Property, Guests or Visitors who refuse to follow these Terms and Conditions or who cause a nuisance.
Inspections: If Century 21 believes that these Terms and Conditions have been or are being breached, Century 21 may inspect the Property at any time during this reservation upon demand and without notice. Century 21 may inspect the Property at all other times during this reservation upon 24 hours verbal notice. Failure to provide required access to the Property may result in the termination of this reservation of the Property and removal of the Guest(s) and other occupants from the Property.
Governing Law: The Law of Queensland governs your use and occupation of the Property during this reservation. You agree to submit to the exclusive jurisdiction of the Courts of Queensland.
Please acquaint yourself with the Holiday Terms & Conditions as receipt of deposit is acknowledgment of these conditions.
Schoolies Bookings: Century 21 Holidays do not accept any bookings that are related to schoolie celebrations.
Office Hours: Century 21 Conolly Hay Group’s operating hours are Monday-Friday 8.30am – 5pm.
Saturday 9am -4pm. Our office will be closed outside of these hours. Our office number is 5447 2451.
Emergency Contact: Outside of these hours should an emergency arise, please see the list below:
Please do not contact our office unless it is an emergency, as you may be charged.
Tradesman Call Outs – In the event that a tradesman is called to the property and the fault is due to user error or “no fault found”, the cost incurred will be the responsibility of the guest. The cost will be invoiced to the guest for payment within seven days or deducted from the guest credit card supplied as Bond upon check in.